Everyone in your entire company has the ability to own tickets in every
queue? Sounds like you need to adjust your permissions.
On 11/22/10 10:40 AM, Narayanaswamy, Nagaraj wrote:
Hello RT Gurus,
A RT newbie question..
Is there a way to restrict the list of users to only the users of the
queue?? We have several queues here and when a tickets comes into a
particular queue, and if a person managing the queue for that day
wants to assign the ticket to a particular user, all the users
registered in RT are displayed, which might be the entire company .
Instead here we would like to restrict it to only the users with
authority to work on the queue.
Thanks,
--
John Arends
[email protected]
Network Analyst
College of ACES ITCS
University of Illinois at Urbana-Champaign
