We set up all permissions at the Global->Groups level. Owners can see, see comments, reply and delete tickets. The CC:s can see, comment and reply. AdminCC is the group of users who work on each queue. They have lots of rights, most importantly Own, Steal and Take ticket.
Then, I just make a set of users "watchers" on the queue at the AdminCC level and the list of assignable users is set up correctly. Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Fax: (212) 994-4260 Mobile: (917) 488-6248 [email protected] seniorbridge.com<http://www.seniorbridge.com/> [http://www.seniorbridge.com/images/seniorbridgedisclaimerTAG.gif] ________________________________ SeniorBridge Statement of Confidentiality: The contents of this email message are intended for the exclusive use of the addressee(s) and may contain confidential or privileged information. Any dissemination, distribution or copying of this email by an unintended or mistaken recipient is strictly prohibited. In said event, kindly reply to the sender and destroy all entries of this message and any attachments from your system. Thank you. From: [email protected] [mailto:[email protected]] On Behalf Of Narayanaswamy, Nagaraj Sent: Monday, November 22, 2010 11:41 AM To: [email protected] Cc: Narayanaswamy, Nagaraj; Blau, Eric Subject: [rt-users] User Display List Restriction.. Hello RT Gurus, A RT newbie question.. Is there a way to restrict the list of users to only the users of the queue?? We have several queues here and when a tickets comes into a particular queue, and if a person managing the queue for that day wants to assign the ticket to a particular user, all the users registered in RT are displayed, which might be the entire company . Instead here we would like to restrict it to only the users with authority to work on the queue. Thanks,
