Hi, i installed freeside in my system, i accedentally set Ticketing system set to RT_External it should be RT_internal, after setting RT_External my freeside webinterface not working
where can i set back to RT_internal Ravi -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of [email protected] Sent: Tuesday, November 23, 2010 3:24 AM To: [email protected] Subject: RT-Users Digest, Vol 80, Issue 76 Send RT-Users mailing list submissions to [email protected] To subscribe or unsubscribe via the World Wide Web, visit http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users or, via email, send a message with subject or body 'help' to [email protected] You can reach the person managing the list at [email protected] When replying, please edit your Subject line so it is more specific than "Re: Contents of RT-Users digest..." Today's Topics: 1. numeric search RTFM ([email protected]) 2. Re: ProcessCustomfieldUpdates in a perl shell script (Emmanuel Lacour) 3. Re: RTx::BecomeUser vs RT::Authen::ExternalAuth ([email protected]) 4. RT 3.8.4 - adding comments with Google Chrome (Gary Holmes) 5. scrip to send email suddenly stopped working (John Alberts) 6. RT 3.9.6 Search Features Missing. (Roman Steven) 7. Re: RT 3.9.6 Search Features Missing. (Jesse Vincent) ---------------------------------------------------------------------- Message: 1 Date: Mon, 22 Nov 2010 13:53:17 +0100 From: [email protected] To: [email protected] Subject: [rt-users] numeric search RTFM Message-ID: <ofd82a1e13.788da9fc-onc12577e3.0046972f-c12577e3.0046c...@ages.de> Content-Type: text/plain; charset="utf-8" Hello, i try to search an RTFM Articel with the Topic "Error Number 8016" by i've got no results. I think, if i query a nummer, the system search only Articel Numbers ? Is that true and how can i search numeric Phases ? Greetings from Germany Ingo _______________________________________________________________________ Gesch?ftsf?hrer: Rolf Herzog, Thomas Benk AGES Maut System GmbH & Co. KG AG D?sseldorf HRA 14045, USt-IdNr.: DE 202525868 AGES International GmbH & Co. KG AG D?sseldorf HRA 16636, USt-IdNr.: DE 813749831 AGES ETS GmbH AG D?sseldorf HRB 55580, USt-IdNr.: DE 814789134 -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20101122/22c3 e271/attachment-0001.html> ------------------------------ Message: 2 Date: Mon, 22 Nov 2010 14:19:37 +0100 From: Emmanuel Lacour <[email protected]> To: [email protected] Subject: Re: [rt-users] ProcessCustomfieldUpdates in a perl shell script Message-ID: <[email protected]> Content-Type: text/plain; charset=us-ascii On Mon, Nov 22, 2010 at 12:06:35PM +0100, Wolfram Huettermann wrote: > Hello, > > I have got one very short question. Which module should I use and > which paths should I shift in @INC, so that I can use the function > ProcessCustomFieldUpdates in a perl shell script, an executable .pl > from the shell? > it lives in RT::Interface::Web (lib/RT/Interface/Web.pm). ------------------------------ Message: 3 Date: Mon, 22 Nov 2010 14:30:54 +0100 From: [email protected] To: Jerrad Pierce <[email protected]>, [email protected] Subject: Re: [rt-users] RTx::BecomeUser vs RT::Authen::ExternalAuth Message-ID: <[email protected]> Content-Type: text/plain; charset=US-ASCII Hello Jerrad, I installed your BecomeUser version from http://search.cpan.org/~jpierce/RTx-BecomeUser-1.10_2/ but it does not appear in Configuration -> Tools unfortunately. I am using rt 3.8.8. with RT::Authen::ExternalAuth could this be the the problem ? I believe that files are in place and the permissions are fine. Or do I have to put something into the Set(@Plugins, qw/../); array ? # find $PWD | grep -i Become /data/rt3/local/man/auto/RTx/BecomeUser /data/rt3/local/man/auto/RTx/BecomeUser/.packlist /data/rt3/local/man/man3/RTx::BecomeUser.3pm /data/rt3/local/plugins/RTx-BecomeUser /data/rt3/local/plugins/RTx-BecomeUser/lib /data/rt3/local/plugins/RTx-BecomeUser/lib/RTx /data/rt3/local/plugins/RTx-BecomeUser/lib/RTx/BecomeUser.pm /data/rt3/local/plugins/RTx-BecomeUser/html /data/rt3/local/plugins/RTx-BecomeUser/html/Admin /data/rt3/local/plugins/RTx-BecomeUser/html/Admin/Tools /data/rt3/local/plugins/RTx-BecomeUser/html/Admin/Tools/BecomeUser.html /data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks /data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks /data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks/Ad min /data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks/Ad min/Elements /data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks/Ad min/Elements/UserTabs /data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks/Ad min/Elements/UserTabs/Default /data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks/Ad min/Elements/ToolTabs /data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks/Ad min/Elements/ToolTabs/Default Or is there another way using RT::Authen::ExternalAuth to become someone else in rt to test the permissions etc without having to change the password of the user ? Thanks in advance Joe ------------------------------ Message: 4 Date: Mon, 22 Nov 2010 14:26:26 +0000 From: Gary Holmes <[email protected]> To: [email protected] Subject: [rt-users] RT 3.8.4 - adding comments with Google Chrome Message-ID: <[email protected]> Content-Type: text/plain; charset="iso-8859-1" Hi all, We're using RT 3.8.4 on Ubuntu 10.10. I've noticed recently that the textarea that is used to input comments on tickets is not displaying when I'm using Google Chrome. I have 9.0.587.0 but the issue occurred on releases prior to that. Nothing has changed for our setup except the updates to Chrome, so I'm assuming that it's related. If I use IE or Firefox - no problem. >From the source produced by .../Ticket/Update.html, in firefox: <textarea class="messagebox" cols="72" rows="15" name="UpdateContent" id= "UpdateContent"> In Chrome: <textarea class="messagebox" cols="72" rows="15" name="UpdateContent" id="UpdateContent" style="display: none; "> I suspect this behavior is programmed in. It used to work OK. Is there a workaround or a fix for this? Thanks, Gary -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20101122/e10d 2009/attachment-0001.html> ------------------------------ Message: 5 Date: Mon, 22 Nov 2010 08:56:54 -0600 From: "John Alberts" <[email protected]> To: <[email protected]> Subject: [rt-users] scrip to send email suddenly stopped working Message-ID: <4cb3e05044ae6d47989ff271def16ada080f2...@us-ex02.corp.exlibrisgroup.com> Content-Type: text/plain; charset="iso-8859-1" I have a scrip working on the 'on create' condition and set to 'send email' action to our group email address, so that we are notified when a new ticket is created. It's been working great until last Friday. All of a sudden I noticed we stopped getting these emails from RT. The only thing that changed on the system is that I added another scrip with a 'user defined' condition. I wasn't sure if that condition failing would cause RT to stop processing the other scrips, so I deleted that new scrip in an attempt to fix the problem. It didn't help. I enabled debug logging to a file. I can see the following in the log file when I create a new ticket. [Mon Nov 22 14:54:09 2010] [debug]: Found 6 scrips for TransactionCreate stage with applicable type(s) Create (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:370) [Mon Nov 22 14:54:09 2010] [debug]: About to commit scrips for transaction #8397 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:187) [Mon Nov 22 14:54:09 2010] [debug]: Committing scrip #3 on txn #8397 of ticket #431 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190) and I see 2 messages further down like 'Committing scrip #x', but it never does scrip #12, which is the one that sends an email to our group. The other odd thing is that I only have 3 scrips for 'TransactionCreate' stage, not 6. Any ideas how I can further troubleshoot this? Thanks -- John Alberts Hosted Services Exlibris USA [email protected] -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20101122/2ee9 15ed/attachment-0001.html> ------------------------------ Message: 6 Date: Mon, 22 Nov 2010 11:20:06 -0500 From: Roman Steven <[email protected]> To: [email protected] Subject: [rt-users] RT 3.9.6 Search Features Missing. Message-ID: <[email protected]> Content-Type: text/plain; charset=ISO-8859-1 Hi, I installed RT 3.9.6 on a Ubuntu 10 server, and so far I like it. What I am not seeing is the ability to click on the search link features like edit search , advanced, show results and bulk update. I do see html under /opt/rt3/share/html/Search, just not in the menus. Do I need to configure those features? I am logged in with root and with an account with super user features. Thanks, R.S. ------------------------------ Message: 7 Date: Mon, 22 Nov 2010 11:24:04 -0500 From: Jesse Vincent <[email protected]> To: Roman Steven <[email protected]> Cc: [email protected] Subject: Re: [rt-users] RT 3.9.6 Search Features Missing. Message-ID: <[email protected]> Content-Type: text/plain; charset=us-ascii On Mon, Nov 22, 2010 at 11:20:06AM -0500, Roman Steven wrote: > Hi, > > I installed RT 3.9.6 on a Ubuntu 10 server, and so far I like it. > > What I am not seeing is the ability to click on the search link > features like edit search , advanced, show results and bulk update. > > I do see html under /opt/rt3/share/html/Search, just not in the menus. > > Do I need to configure those features? > Here's what I see under the web2 and aileron themes. http://fsck.com/~jesse/tmp/2010-11-22/16eca341-4b44-40c0-ab67-2fc6572070e3/w eb2.png http://fsck.com/~jesse/tmp/2010-11-22/d3929014-9e2e-4c04-abbd-4a3b08e6b127/a ileron.png What do you see? Best, Jesse ------------------------------ _______________________________________________ RT-Users mailing list [email protected] http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users End of RT-Users Digest, Vol 80, Issue 76 ****************************************
