If I'm not mistaken you'll have to start by rebuilding the perl modules.. Ie. make perl-modules, make install-perl-modules, than run edit the toplevel Makefile set RT_External=0, RT_Internal=1, make config, and so on...
Kris Supervisor, Sales & Technical Support Fibernetics Corporation 605 Boxwood Drive Cambridge ON, N3E1A5 Sent wirelessly from my BlackBerry device on the Bell network. Envoyé sans fil par mon terminal mobile BlackBerry sur le réseau de Bell. -----Original Message----- From: "Ravi" <[email protected]> Sender: [email protected] Date: Tue, 23 Nov 2010 11:41:40 To: <[email protected]> Subject: [rt-users] rt with freeside Hi, i installed freeside in my system, i accedentally set Ticketing system set to RT_External it should be RT_internal, after setting RT_External my freeside webinterface not working where can i set back to RT_internal Ravi -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of [email protected] Sent: Tuesday, November 23, 2010 3:24 AM To: [email protected] Subject: RT-Users Digest, Vol 80, Issue 76 Send RT-Users mailing list submissions to [email protected] To subscribe or unsubscribe via the World Wide Web, visit http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users or, via email, send a message with subject or body 'help' to [email protected] You can reach the person managing the list at [email protected] When replying, please edit your Subject line so it is more specific than "Re: Contents of RT-Users digest..." Today's Topics: 1. numeric search RTFM ([email protected]) 2. Re: ProcessCustomfieldUpdates in a perl shell script (Emmanuel Lacour) 3. Re: RTx::BecomeUser vs RT::Authen::ExternalAuth ([email protected]) 4. RT 3.8.4 - adding comments with Google Chrome (Gary Holmes) 5. scrip to send email suddenly stopped working (John Alberts) 6. RT 3.9.6 Search Features Missing. (Roman Steven) 7. Re: RT 3.9.6 Search Features Missing. (Jesse Vincent) ---------------------------------------------------------------------- Message: 1 Date: Mon, 22 Nov 2010 13:53:17 +0100 From: [email protected] To: [email protected] Subject: [rt-users] numeric search RTFM Message-ID: <ofd82a1e13.788da9fc-onc12577e3.0046972f-c12577e3.0046c...@ages.de> Content-Type: text/plain; charset="utf-8" Hello, i try to search an RTFM Articel with the Topic "Error Number 8016" by i've got no results. I think, if i query a nummer, the system search only Articel Numbers ? Is that true and how can i search numeric Phases ? Greetings from Germany Ingo _______________________________________________________________________ Gesch?ftsf?hrer: Rolf Herzog, Thomas Benk AGES Maut System GmbH & Co. KG AG D?sseldorf HRA 14045, USt-IdNr.: DE 202525868 AGES International GmbH & Co. KG AG D?sseldorf HRA 16636, USt-IdNr.: DE 813749831 AGES ETS GmbH AG D?sseldorf HRB 55580, USt-IdNr.: DE 814789134 -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20101122/22c3 e271/attachment-0001.html> ------------------------------ Message: 2 Date: Mon, 22 Nov 2010 14:19:37 +0100 From: Emmanuel Lacour <[email protected]> To: [email protected] Subject: Re: [rt-users] ProcessCustomfieldUpdates in a perl shell script Message-ID: <[email protected]> Content-Type: text/plain; charset=us-ascii On Mon, Nov 22, 2010 at 12:06:35PM +0100, Wolfram Huettermann wrote: > Hello, > > I have got one very short question. Which module should I use and > which paths should I shift in @INC, so that I can use the function > ProcessCustomFieldUpdates in a perl shell script, an executable .pl > from the shell? > it lives in RT::Interface::Web (lib/RT/Interface/Web.pm). ------------------------------ Message: 3 Date: Mon, 22 Nov 2010 14:30:54 +0100 From: [email protected] To: Jerrad Pierce <[email protected]>, [email protected] Subject: Re: [rt-users] RTx::BecomeUser vs RT::Authen::ExternalAuth Message-ID: <[email protected]> Content-Type: text/plain; charset=US-ASCII Hello Jerrad, I installed your BecomeUser version from http://search.cpan.org/~jpierce/RTx-BecomeUser-1.10_2/ but it does not appear in Configuration -> Tools unfortunately. I am using rt 3.8.8. with RT::Authen::ExternalAuth could this be the the problem ? I believe that files are in place and the permissions are fine. Or do I have to put something into the Set(@Plugins, qw/../); array ? # find $PWD | grep -i Become /data/rt3/local/man/auto/RTx/BecomeUser /data/rt3/local/man/auto/RTx/BecomeUser/.packlist /data/rt3/local/man/man3/RTx::BecomeUser.3pm /data/rt3/local/plugins/RTx-BecomeUser /data/rt3/local/plugins/RTx-BecomeUser/lib /data/rt3/local/plugins/RTx-BecomeUser/lib/RTx /data/rt3/local/plugins/RTx-BecomeUser/lib/RTx/BecomeUser.pm /data/rt3/local/plugins/RTx-BecomeUser/html /data/rt3/local/plugins/RTx-BecomeUser/html/Admin /data/rt3/local/plugins/RTx-BecomeUser/html/Admin/Tools /data/rt3/local/plugins/RTx-BecomeUser/html/Admin/Tools/BecomeUser.html /data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks /data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks /data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks/Ad min /data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks/Ad min/Elements /data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks/Ad min/Elements/UserTabs /data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks/Ad min/Elements/UserTabs/Default /data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks/Ad min/Elements/ToolTabs /data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks/Ad min/Elements/ToolTabs/Default Or is there another way using RT::Authen::ExternalAuth to become someone else in rt to test the permissions etc without having to change the password of the user ? Thanks in advance Joe ------------------------------ Message: 4 Date: Mon, 22 Nov 2010 14:26:26 +0000 From: Gary Holmes <[email protected]> To: [email protected] Subject: [rt-users] RT 3.8.4 - adding comments with Google Chrome Message-ID: <[email protected]> Content-Type: text/plain; charset="iso-8859-1" Hi all, We're using RT 3.8.4 on Ubuntu 10.10. I've noticed recently that the textarea that is used to input comments on tickets is not displaying when I'm using Google Chrome. I have 9.0.587.0 but the issue occurred on releases prior to that. Nothing has changed for our setup except the updates to Chrome, so I'm assuming that it's related. If I use IE or Firefox - no problem. >From the source produced by .../Ticket/Update.html, in firefox: <textarea class="messagebox" cols="72" rows="15" name="UpdateContent" id= "UpdateContent"> In Chrome: <textarea class="messagebox" cols="72" rows="15" name="UpdateContent" id="UpdateContent" style="display: none; "> I suspect this behavior is programmed in. It used to work OK. Is there a workaround or a fix for this? Thanks, Gary -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20101122/e10d 2009/attachment-0001.html> ------------------------------ Message: 5 Date: Mon, 22 Nov 2010 08:56:54 -0600 From: "John Alberts" <[email protected]> To: <[email protected]> Subject: [rt-users] scrip to send email suddenly stopped working Message-ID: <4cb3e05044ae6d47989ff271def16ada080f2...@us-ex02.corp.exlibrisgroup.com> Content-Type: text/plain; charset="iso-8859-1" I have a scrip working on the 'on create' condition and set to 'send email' action to our group email address, so that we are notified when a new ticket is created. It's been working great until last Friday. All of a sudden I noticed we stopped getting these emails from RT. The only thing that changed on the system is that I added another scrip with a 'user defined' condition. I wasn't sure if that condition failing would cause RT to stop processing the other scrips, so I deleted that new scrip in an attempt to fix the problem. It didn't help. I enabled debug logging to a file. I can see the following in the log file when I create a new ticket. [Mon Nov 22 14:54:09 2010] [debug]: Found 6 scrips for TransactionCreate stage with applicable type(s) Create (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:370) [Mon Nov 22 14:54:09 2010] [debug]: About to commit scrips for transaction #8397 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:187) [Mon Nov 22 14:54:09 2010] [debug]: Committing scrip #3 on txn #8397 of ticket #431 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190) and I see 2 messages further down like 'Committing scrip #x', but it never does scrip #12, which is the one that sends an email to our group. The other odd thing is that I only have 3 scrips for 'TransactionCreate' stage, not 6. Any ideas how I can further troubleshoot this? Thanks -- John Alberts Hosted Services Exlibris USA [email protected] -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20101122/2ee9 15ed/attachment-0001.html> ------------------------------ Message: 6 Date: Mon, 22 Nov 2010 11:20:06 -0500 From: Roman Steven <[email protected]> To: [email protected] Subject: [rt-users] RT 3.9.6 Search Features Missing. Message-ID: <[email protected]> Content-Type: text/plain; charset=ISO-8859-1 Hi, I installed RT 3.9.6 on a Ubuntu 10 server, and so far I like it. What I am not seeing is the ability to click on the search link features like edit search , advanced, show results and bulk update. I do see html under /opt/rt3/share/html/Search, just not in the menus. Do I need to configure those features? I am logged in with root and with an account with super user features. Thanks, R.S. ------------------------------ Message: 7 Date: Mon, 22 Nov 2010 11:24:04 -0500 From: Jesse Vincent <[email protected]> To: Roman Steven <[email protected]> Cc: [email protected] Subject: Re: [rt-users] RT 3.9.6 Search Features Missing. Message-ID: <[email protected]> Content-Type: text/plain; charset=us-ascii On Mon, Nov 22, 2010 at 11:20:06AM -0500, Roman Steven wrote: > Hi, > > I installed RT 3.9.6 on a Ubuntu 10 server, and so far I like it. > > What I am not seeing is the ability to click on the search link > features like edit search , advanced, show results and bulk update. > > I do see html under /opt/rt3/share/html/Search, just not in the menus. > > Do I need to configure those features? > Here's what I see under the web2 and aileron themes. http://fsck.com/~jesse/tmp/2010-11-22/16eca341-4b44-40c0-ab67-2fc6572070e3/w eb2.png http://fsck.com/~jesse/tmp/2010-11-22/d3929014-9e2e-4c04-abbd-4a3b08e6b127/a ileron.png What do you see? Best, Jesse ------------------------------ _______________________________________________ RT-Users mailing list [email protected] http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users End of RT-Users Digest, Vol 80, Issue 76 ****************************************
