Hello, I'm new to RT and I'm not sure how to go about creating this. I'd like to be able to log changes that are made to assets, which are mostly computers, and I haven't been having much luck figuring it out. I'm not changing the properties of the asset like IPaddr, name, or custom fields, but rather changes made on the asset.
For example if I updated the RT_SiteConfig.pm and restarted apache I'd like to log the date/time this happened, different from the time it was logged, whether or not files were checked into version control if applicable, backout plan, whether or not it was successful, etc. Give the number of elements I'd like to capture I don't know how to do this with custom fields which appear to only be for single items. If anyone can provide some guidance on how to accomplish this or if you've already done so it will be greatly appreciated. Thanks! -- Darin Perusich Email: [email protected] Office: 716-888-3690 Cell: 716-807-4589 The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you are not the intended recipient of this message, please contact the sender and delete this material from this computer.
