> From: [email protected] [mailto:rt-users- > [email protected]] On Behalf Of Darin Perusich > Sent: Wednesday, November 24, 2010 8:25 AM > Subject: [rt-users] asset "change log" field > > Hello, > > I'm new to RT and I'm not sure how to go about creating this. I'd like > to be able to log changes that are made to assets, which are mostly > computers, and I haven't been having much luck figuring it out. I'm not > changing the properties of the asset like IPaddr, name, or custom > fields, but rather changes made on the asset. > > For example if I updated the RT_SiteConfig.pm and restarted apache I'd > like to log the date/time this happened, different from the time it was > logged, whether or not files were checked into version control if > applicable, backout plan, whether or not it was successful, etc.
Custom Fields for dates are coming with RT4. There already exists a RT::Integration::SVN which loosely hooks RT and SVN together, if you are using SVN, to keep track of files committed for the ticket. The backout plan sounds like a textarea, unless they are almost all identical. As for success? Wouldn't you just change the final status to "resolved" (success) or something else (not success)? > Give the number of elements I'd like to capture I don't know how to do > this with custom fields which appear to only be for single items. If > anyone can provide some guidance on how to accomplish this or if you've > already done so it will be greatly appreciated. > Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Mobile: (917) 488-6248 Fax: (212) 994-4260 [email protected] SeniorBridge Managing Complex Chronic Care http://www.seniorbridge.com SeniorBridge Statement of Confidentiality: The contents of this email message are intended for the exclusive use of the addressee(s) and may contain confidential or privileged information. Any dissemination, distribution or copying of this email by an unintended or mistaken recipient is strictly prohibited. In said event, kindly reply to the sender and destroy all entries of this message and any attachments from your system. Thank you.
