Jo, How are you populating the custom field? The likely problem is that the custom field is not populated before the autoreply is processed.
-Todd On Wed, Dec 1, 2010 at 12:31 AM, Joanne Keown < [email protected]> wrote: > Hi, > > > > I have been trying out numerous suggestions on how to code to include > values from Custom Fields into an Auto-reply email. The Custom Field is “ > *First Name*” and I want the first name entered on the ticket, to appear > after the word “Hello” on the Auto-reply email. The below is my latest > attempt (based on user feedback on other threads) however, this doesn’t work > either as the email just doesn’t send (*NB*; if I take the line of code > out altogether then the email does send). > > > > *Hello {my $First Name = $Ticket->FirstCustomFieldValue('First Name')}* > > > > I’m not a programmer, so apologies if this problem sounds a bit 101, > however I could really use some pointers. > > > > Kind regards > > > > Jo > > > > *Joanne Keown**,* *MBusAdmin(Mgt), PNA* > > *IS Business Analyst* > > *Colorado Group Ltd > **100 Melbourne Street > South Brisbane QLD 4101* > > Ph: +61 7 3877 3399 > Mobile: 0402 697 351 > > *Fax: +61 7 3877 3289* > > Email: [email protected] > > > > *Join FUSION now and get special member rewards at 5 of **Australia’s > leading fashion brands.* > > *www.fusioncard.com.au*** > > > > ____________________________________________________________________________________________________________ > > This email and any attachments are confidential and intended for use by the > addressee only. If you are not the intended recipient, please delete it and > destroy any copies. > > No part of this email may be reproduced, adapted or transmitted without the > written permission of the owner of the copyright or other intellectual > property in it. > > COLORADO group does not accept liability for loss or damage caused by this > email, for example by a computer virus or arising from data corruption, > delay, interruption, unauthorised access or any other thing. > ____________________________________________________________________________________________________________ > >
