Awesome pickup!! Thanks everybody :) Jo
Joanne Keown, MBusAdmin(Mgt), PNA IS Business Analyst Colorado Group Ltd 100 Melbourne Street South Brisbane QLD 4101 Ph: +61 7 3877 3399 Mobile: 0402 697 351 Fax: +61 7 3877 3289 Email: [email protected] Join FUSION now and get special member rewards at 5 of Australia's leading fashion brands. www.fusioncard.com.au -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Kevin Falcone Sent: Thursday, 2 December 2010 3:07 AM To: [email protected] Subject: Re: [rt-users] Custom Field values - included in Autpo-reply Template On Wed, Dec 01, 2010 at 08:29:03AM -0800, Gene LeDuc wrote: > Hi Jo, > > On 11/30/2010 9:31 PM, Joanne Keown wrote: > >Hi, > > > >I have been trying out numerous suggestions on how to code to include values > >from Custom Fields into an Auto-reply email. The Custom Field is "First > >Name" and I want the first name entered on the ticket, to appear after the > >word "Hello" on the Auto-reply email. The below is my latest attempt > >(based on user feedback on other threads) however, this doesn't work either > >as the email just doesn't send (NB; if I take the line of code out > >altogether then the email does send). > > > >Hello {my $First Name = $Ticket->FirstCustomFieldValue('First Name')} > > > >I'm not a programmer, so apologies if this problem sounds a bit 101, however > >I could really use some pointers. > > > >Kind regards > > > >Jo > > If the line you included above is actually from your template, then > the problem is the "my $First Name =" part. Perl will see "$First" > as a variable name and won't know what to do with "Name". Try > replacing "my $First Name =" with "my $First_Name =". The > underscore makes "Name" part of "$First". I'm not sure whether > spaces are allowed in custom field names. Spaces in custom fields are perfectly valid. Jo didn't seem to want to assign to a variable at all, so Hello { $Ticket->FirstCustomFieldValue('First Name') } is likely to be closer to what she wants, since it will print the content of the CF. -kevin
