On Wed, Dec 01, 2010 at 12:55:59PM -0600, nlytnmnt wrote: > All, > > I am having difficulty with the RT 3.8.8 email. When div elements are > contained within the > ticket, they are not placed in emails. I set PreferRichText and > TrustHTMLAttachments to 1 in > my site configuration, but it hasn't fixed the problem. Here are the > headers for an example > email. The content type is set to text/plain.
TrustHTMLAttachments doesn't affect outgoing email It sounds a lot like you haven't read docs/templates.pod and implemented HTML templates -kevin > Subject: [prodops01 #1575] test7 > From: "Matt via RT" <[[email protected]> > Reply-To: [[email protected] > In-Reply-To: > References: <[3][email protected]> > > Message-ID: <[4][email protected]> > Precedence: bulk > X-RT-Loop-Prevention: prodops01 > RT-Ticket: prodops01 #1575 > > Managed-by: RT 3.8.8 ([5]http://www.bestpractical.com/rt/) > RT-Originator: [6][email protected] > Cc: [7][email protected] > > MIME-Version: 1.0 > Content-Transfer-Encoding: 8bit > Content-Type: text/plain; charset="utf-8" > X-RT-Original-Encoding: utf-8 > Date: Wed, 1 Dec 2010 11:22:26 -060 > > Does anyone have any suggestions? >
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