On Thu, Dec 02, 2010 at 09:05:31AM -0500, Kris Germann wrote: > I'm wondering if there is a way to limit the number of users who show up > when bulk-updating > tickets to only the RT defined users, instead of now where it shows not > only those users, but > also everyone who has emailed in. I know this is used to allow people > access to email RT but > perhaps it could store the emails in a transparent database which doesn't > show anywhere but > the the sql tables?
You don't say where the users show up, but you've most likely granted OwnTicket too widely (such as to Everyone or Unprivileged) -kevin
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