07.12.2010 17:51, Kenneth Marshall пишет:
Not to discourage you, but it is really better to not default to
search resolved tickets. That number will grow without bound and
eventually kill your performance. Also, how will you NOT search
the resolved tickets? My two cents.
I _need_ to search resolved tickets, and in simple search they're not
searching. Besides, this is my first try to make callbacks work, and i'm
planning to further customize RT for my needs, and i want to understand
why it is not working at all?
Cheers,
Ken
On Tue, Dec 07, 2010 at 05:47:06PM +0300, alexander lunev wrote:
Hello.
It's FreeBSD 6.2-R, apache-2.2.14, rt-3.8.8
I'm trying to make simple search broader so it will search all tickets
including resolved, and did as it says in
http://requesttracker.wikia.com/wiki/CustomizingWithCallbacks
apache configuration:
<VirtualHost *:80>
ServerName support.domain.ru
DocumentRoot /usr/local/share/rt38/html
AddDefaultCharset UTF-8
PerlRequire "/usr/local/bin/webmux.pl"
<Directory /usr/local/share/rt38/html>
Options Indexes FollowSymlinks
</Directory>
<Location /NoAuth/images>
SetHandler default
</Location>
<Location />
SetHandler perl-script
PerlResponseHandler RT::Mason
</Location>
</VirtualHost>
FreeBSD port installs RT files under /usr/local/share:
# ls /usr/local/share/rt38
etc fonts html lib local plugins po
I created file with callback:
/usr/local/share/rt38/local/html/Callbacks/MyCallbacks/Search/Simple.html/ModifyQuery:
<%init>
$$query = $$query . " new open resolved stalled rejected deleted";
</%init>
<%args>
$query => undef
</%args>
But the magic did not work, search finds only new and open tickets. I've
tried to put $RT::Logger call in ModifyQuery (though i don't know should it
work in callback files or not) to test does it even go into this file, and
nothing appears in logs.
I also tried to put whole path with callback file
local/html/Callbacks/MyCallbacks/Search/Simple.html/ModifyQuery to
/var/run/rt38 (where mason_data and session_data resides) with no outcome.
How can i debug this callback to find where the problem is? I've set RT to
send debug logs to file, and i see nothing suspicious there.
Help please.
--
best regards
alexander lunev
--
С уважением
Александр Лунев
ОАО РТК
