08.12.2010 16:58, Kenneth Marshall пишет:
I _need_ to search resolved tickets, and in simple search they're not
searching. Besides, this is my first try to make callbacks work, and i'm
planning to further customize RT for my needs, and i want to understand why
it is not working at all?
All that you should need to do is include the word resolved in the
Simple Search window to search resolved tickets. For example:
turkey open resolved
would search all open or resolved tickets with the word turkey in
the subject.
Thank you for this valuable advice, although i already know how to
search all tickets by including words like resolved or deleted.
The question is WHY CALLBACK DOESN'T WORK?
--
best regards
