On 13/12/2010 16:26, John Arends wrote:
I don't understand people's desire to use 3rd party RT packages.
You're then at the mercy of the packager, and it makes it harder to
fix problems and apply upgrades when new RT releases come out.
It's better to learn the internals of RT and deal with its
idiosyncrasies than to use a package you find somewhere. They're
almost always extremely outdated, and require quite a bit of
configuration. My RT setup has enough customizations that I keep track
of separately that fighting with someone's RPM package would end up
costing me far more time that it'd save.
Don't get me wrong, I'd *LOVE* *LOVE* *LOVE it if Best Practical
official had RPMs available and would use them in a heartbeat, it
would make my life easier, and make me a happier person as well as
make RT easier to maintain, but 3rd party RPMs are annoying. Don't use
them, just install RT per the instructions.
3.8 is such an improvement over 3.6 if anyone made me go back I'd be
very cranky about it.
I'm stuck between a rock and a hard place, then. The Redhat people are
telling me to *avoid* CPAN like the plague, and most people [1] seem to
have accomplished the install on CentOS systems using a combination of
packages + CPAN, which is something else that is NOT recommended to do.
I wish Best Practical did come up with their own packages, especially
for Redhat, it would make things so much easier.
[1] - http://requesttracker.wikia.com/wiki/CentOS5InstallPlusSome
