On Mon, Dec 20, 2010 at 08:31:15AM -0600, Tollefsen, Lyle wrote: > Hello, > > Is it possible to include users Identity, Location and Phone numbers info in > the ticket metadata? I know I can grant ShowConfigTab and AdminUsers to give > access to this info, but I want access to be read only and, ideally, visible > when a ticket is opened. Can this be done? > > Thanks. > > Lyle Tollefsen
Hi Lyle, We created custom fields to hold this information and then populate them during the initial ticket creation with scrips in order to keep a copy with the ticket. Cheers, Ken
