On 20 Dec 2010 09:31, Tollefsen, Lyle wrote: > Is it possible to include users Identity, Location and Phone numbers > info in the ticket metadata? I know I can grant ShowConfigTab and > AdminUsers to give access to this info, but I want access to be read > only and, ideally, visible when a ticket is opened. Can this be done?
You could easily do this in 3.8.8 by writing a callback for share/html/Ticket/Elements/ShowRequestor. The callback you'd want to hook is probably "AboutThisUser". As a side note, RT 4.0 will have a much more configurable requestor display box. Thomas
