Kevin, RT is quite new for me and I have not finished reading the RT essential book! I'm not aware of a such feature in RT so far. Do you have some quick guidelines or references about it on internet?
Many thanks. Laurent On Tue, Dec 28, 2010 at 5:16 PM, Kevin Falcone <[email protected]> wrote: >> I would like to implement a scrip that will scan any incoming email >> for an existing ticket ID and add this emails to the matching ticket >> history. I found some helpful tips for custom fields extraction but >> nothings about default fields, like the ticket id. > > Are you trying to do something in addition to RT's built-in subject > matching for ticket id? > > -kevin >
