It's not working at all for me. Do you know how it works? Is there a specific config? We are using Lotus Notes, so maybe there is an integration issue with e-mail formatting from LN...
Thanks. Laurent On Wed, Dec 29, 2010 at 4:59 PM, Kevin Falcone <[email protected]> wrote: > On Wed, Dec 29, 2010 at 09:48:15AM +0100, Laurent Mathieu wrote: >> Kevin, RT is quite new for me and I have not finished reading the RT >> essential book! I'm not aware of a such feature in RT so far. Do you >> have some quick guidelines or references about it on internet? > > Have RT send you mail and reply to it. It happens automatically. > Look at the subject tag that RT adds to all outgoing email. > > -kevin > >> On Tue, Dec 28, 2010 at 5:16 PM, Kevin Falcone >> <[email protected]> wrote: >> >> I would like to implement a scrip that will scan any incoming email >> >> for an existing ticket ID and add this emails to the matching ticket >> >> history. I found some helpful tips for custom fields extraction but >> >> nothings about default fields, like the ticket id. >> > >> > Are you trying to do something in addition to RT's built-in subject >> > matching for ticket id? >> > >> > -kevin >> > > -- Laurent Mathieu - Email me: [email protected] - Skype me: callto://laurent.mathieu.fr
