I don't know what your users are like, but for a good portion of our
users, actually using RT is too complicated.
We have a simple web form that creates tickets for people.
If they don't really need RT access, this might be an option.
On 1/3/11 7:19 AM, Jonathan Salomon wrote:
Hi all,
I’d like to ask you for some advice on how to achieve SSO with RT
3.8.2, so my users won’t have to enter their credentials each time
they want to open a ticket through the web interface. I see
ExternalAuth which I am already using for authentication against our
AD, can do this but through a cookie. Since we don’t have a company
portal or something like that, we do not have a cookie set already.
Therefore ideally I’d like to get the credentials from the Windows
session. I came across this link
(http://blank.org/memory/output/rt-ad-sso.html) that seems to do what
I want but I see it’s a bit dated. Does anyone know if this is still
relevant and if it’s possible to integrate this with ExternalAuth? Are
there any other approaches?
I would be grateful if anyone could spare some tips.
Thanks!
Jonathan
