Under 'Reports', you can choose 'Advance Ticket Search' which should call on freeside/rt/Search/Build.html depending on how you've got your RT set up.
After this (I find) it's easier to click over 'Advanced', beside Edit Search and Calendar; then just enter your search terms. If I wanted to search for all tickets CommentedOnBy myself, I'd write: CommentedOnBy = 'kris' AND LastUpdated = 'today' where 'kris' is the rtuser id and LastUpdated is the date you wish to search. A bit hazy on the date format though, I believe it's unixtimestamp based. Additionally, CommentedOnBy = 'kris', would pull up ALL comments by user 'kris' from the history of your RT installation until the second you clicked 'Show Report' J Also, a wider search would be 'LastUpdatedBy in which would would replace CommentedOnBy with this and it would pull up status changes, comments, replies, etc. for a specific user, or for all users chronologically. Thanks Kris Germann Supervisor, Sales & Technical Support Fibernetics Corporation freephoneline.ca 605 Boxwood Drive Cambridge ON, N3E1A5 From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Chris Hall Sent: Monday, January 03, 2011 4:09 PM To: rt-users Subject: [rt-users] search by CommentedOnBy? Is there a way to do a search of tickets to see which tickets a given person has commented on?