On Mon, Jan 03, 2011 at 06:16:42PM -0500, Chris Hall wrote: > That's close I think, but not quite what I'm looking for. I couldn't get > your line to work.. > although I could see how it's not exactly what they're looking for. They > want to search for > everything a particular user has commented on on the current day. That > would potentially show > things a user had commented on in a previous day, and another person had > commented on today.
CommentedOnBy is not a valid RT 3.8 search term The search you're trying to build goes against Transactions and would require code. -kevin > On Mon, Jan 3, 2011 at 5:01 PM, Kris Germann <[1][email protected]> > wrote: > > Under *Reports*, you can choose *Advance Ticket Search* which should > call on > freeside/rt/Search/Build.html depending on how you*ve got your RT set up > > After this (I find) it*s easier to click over *Advanced*, beside Edit > Search and Calendar; > then just enter your search terms. If I wanted to search for all tickets > CommentedOnBy > myself, I*d write: > > CommentedOnBy = *kris* AND LastUpdated = *today* where *kris* is the > rtuser id and > LastUpdated is the date you wish to search A bit hazy on the date format > though, I believe > it*s unixtimestamp based > > Additionally, CommentedOnBy = *kris*, would pull up ALL comments by user > *kris* from the > history of your RT installation until the second you clicked *Show > Report* J > > Also, a wider search would be *LastUpdatedBy in which would would > replace CommentedOnBy with > this and it would pull up status changes, comments, replies, etc for a > specific user, or for > all users chronologically > > Thanks > > Kris Germann > Supervisor, Sales & Technical Support > Fibernetics Corporation > [2]freephoneline.ca > 605 Boxwood Drive > Cambridge ON, N3E1A5
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