I would like to change the default string about the content box when creating a ticket depending on the queue name. The current text is 'Describe the issue below' and I'd like to change it to be something more queue specific. I figured I might be able to do this with a callback, but I'm not sure how to do it.
Any ideas? Thanks -- John Alberts Hosted Services Exlibris USA john.albe...@exlibrisgroup.com
