Any thoughts on this issue? Kind regards, Nicole
------------------------------ Message: 2 Date: Mon, 10 Jan 2011 23:04:52 -0400 From: Nicole Layne-Balram <[email protected]> To: <[email protected]> Subject: [rt-users] External users unable to create tickets since ExternalAuth activated Message-ID: <4c137e3ba6db4a4291596a118437d8e501929...@exchange1.telebarbados.com> Content-Type: text/plain; charset="iso-8859-1" Since implementing external auth (LDAP option), RT works as expected for users within AD, but I've just realized that external users are unable to create tickets, even with the appropriate "Everybody" permissions set via the web interface (globally as well as queue-specific). Error within logs: *timestamp* RT RT: RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Comments: Autocreated on ticket submission, Disabled: 0, EmailAddress: [email protected], Name: [email protected], Password: , Privileged: 0, RealName: Jane Doe (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:536) Jan 10 21:21:58 RT RT: Couldn't load user '[email protected]'.giving up (/opt/rt3/bin/../lib/RT/Interface/Email.pm:947) RT_SiteConfig.pm: Set($rtname , "xxx.com"); Set($Organization , "xxx.com"); Set($Timezone , 'US/Eastern'); Set($DatabaseType , 'mysql'); Set($DatabaseHost , 'localhost'); Set($DatabaseRTHost , 'localhost'); Set($DatabasePort , ''); Set($DatabaseUser , 'rt'); Set($DatabasePassword , 'xyz'); Set($OwnerEmail , 'root'); Set($RTAddressRegexp , '([a-z]+)\@rt\.xxx\.com$'); Set($ValidateUserEmailAddresses, 1); Set($CorrespondAddress , '[email protected]'); Set($CommentAddress , '[email protected]'); Set( $WebDomain, 'rt.xxx.com' ); Set($WebPath, ""); Set($CanonicalizeRedirectURLs, 1); Set($LogToSyslog , 'info'); Set($UnsafeEmailCommands,1); Set($LogToSyslog, "debug"); Set($AutoCreateNonExternalUsers, 1); Set($AutoCreate, {Privileged => 1}); Set(@Plugins,qw(RT::FM RT::Extension::QueueDeactivatedScrips RT::Extension::MobileUI RT::Authen::ExternalAuth)); require "/opt/rt3/local/plugins/RT-Authen-ExternalAuth/etc/My_RT_SiteConfig.pm"; 1; External User gets two returned e-mails from [email protected]: RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for your email. User '[email protected]' could not be loaded in the mail gateway Any help and suggestions would be greatly appreciated. Thanks, Nicole ------------------------------
