Hi Kevin, I was not seeing your replies through the user's e-mail digest. It's only when I logged into the gossamer-threads that I saw them. So, sorry if you thought I was ignoring or not accepting your answer.
I was specifically looking at the RT_SiteConfig file and did not go through the ExternalAuth config line for line. This line did the trick: Set($AutoCreateNonExternalUsers, 1); Thanks again for responding.
