We are about to open up RT for everyone in the company, and are doing this by setting the Privileges: SeeQueue and ShowTicket to the group Everybody. Then we run with External Ldap authentication - so all company users can use the /SelfService/ - interface.
We have a little problem though. We have a number of tickets that contains sensitive information. Like Usernames and passwords. Sometimes such info is added by the ticket-requester that doesn't see the harm in doing so. Is there a way for the ticket-owner - or a super-user to go in and delete such info from the history? Either through RT directly - or if there are any other tools available? I'm not found of doing updates in database directly - and before I write a tool to do it - I'll better ask here. Regards, Johan -- Johan Elmerfjord | Sr. Systems Administration/Mgr, EMEA | Adobe Systems (OBU) | p. +45 36 98 89 50 x6008 | cell. +46 735 101 444 | [email protected]
