Johan, Why "ShowTicket" to everybody? Why not just grant that right to the Requestors and the Support Group (User-defined group) and AdminCc role and Owner role that supports a specific Queue within that Queue "GroupRights" page?
Otherwise, Searches will start taking a LONG TIME, unless you have a small User's list. Kenn LBNL On Mon, Jan 17, 2011 at 2:51 AM, Johan Elmerfjord <[email protected]>wrote: > We are about to open up RT for everyone in the company, and are doing this > by setting the Privileges: SeeQueue and ShowTicket to the group Everybody. > Then we run with External Ldap authentication - so all company users can use > the /SelfService/ - interface. > > We have a little problem though. > > We have a number of tickets that contains sensitive information. Like > Usernames and passwords. > Sometimes such info is added by the ticket-requester that doesn't see the > harm in doing so. > > Is there a way for the ticket-owner - or a super-user to go in and delete > such info from the history? > Either through RT directly - or if there are any other tools available? > > I'm not found of doing updates in database directly - and before I write a > tool to do it - I'll better ask here. > > Regards, Johan > > -- > > *Johan Elmerfjord* | Sr. Systems Administration/Mgr, EMEA | Adobe Systems > (OBU) | p. +45 36 98 89 50 x6008 | cell. +46 735 101 444 | > [email protected] > >
