Hi, We have a similar problem but with all domains.
Check if in the history of a ticket is the message "out going email recorded" or something like that is inmmediatly after a new ticket creation or a reply to requestor. Another trick could be restart webserver and see what happen. José Gregorio. Enviado desde mi dispositivo movil BlackBerry® de Digitel. -----Original Message----- From: nectar <[email protected]> Sender: [email protected] Date: Mon, 10 Jan 2011 11:09:19 To: <[email protected]> Subject: [rt-users] how to check if can receive email from special domain Sir, Our RT can not receive email from special domain(for example, [email protected]), it is okay before. a. We can sent email to [email protected] via RT web UI(create ticket for him) b. But RT can not receive email from [email protected] or he can not update ticket c. If we use [email protected] sent email to [email protected], [email protected] can get reply email from [email protected] If our RT blocked emails from [email protected]? Thank you. -- LiuJia
