I'll add to my problem report with what I've found, but am
still stuck on, in case that makes it easier to assist ;)
The 'Default' callback call in stock RT's Ticket/Modify.html
looks like this:
# /rt/local/share/html/Ticket/Modify.html
#
# ... stuff here
#
<%INIT>
# ... stuff here
#
# ... 'Default' callback call is here! THEN:
my @results = ProcessTicketBasics(TicketObj => $TicketObj,
ARGSRef => \%ARGS);
push @results, ProcessObjectCustomFieldUpdates(Object =>
$TicketObj, ARGSRef => \%ARGS);
$TicketObj->ApplyTransactionBatch;
#
# ... stuff here
<%INIT>
By modifying the RT code (BAD!) to add another callback
after $TicketObj->ApplyTransactionBatch;, I am able to see
the new custom field value instead of the old/stale one.
So the question becomes: How do I examine a CF's new
value via the stock RT 'Default' callback call, which
is before that block above.
On 1/20/2011 7:13 PM, Jeff Blaine wrote:
Hi folks, I've hit another snag. Any help would be appreciated.
RT 3.8.7.
PROBLEM
=======
After submission of Modify.html (editing Basics) where I changed
2 things
FROM
Status: stalled
Classification: Non-Compliance
TO
Status: resolved
Classification: Foobar
The resulting log data generated from my callback (which is
Modify.html/Default) shows 'resolved' but shows the OLD value
for Classification, not the new one:
Jan 20 18:06:50 rtdev1 RT: DEBUG Status = 'resolved'
...
Jan 20 18:06:50 rtdev1 RT: DEBUG name = 'Classification'
val = 'Non-Compliance'
Note that the ticket is modified properly though. The values
on screen once the page updates are:
Status: resolved
Classification: Foobar
