*crickets*
Okay, well, just so everyone knows, "Require CF being set
before resolve" won't work properly without an answer to the
quoted message below. The user will be shown the error screen,
but can just navigate away from it without using the back
button, and will find that the ticket is in fact resolved.
So if that matters to you, don't use this after all :/
http://requesttracker.wikia.com/wiki/RequireCFResolve
Or, you *can use it* with an 'On Resolve' Scrip that sets
the ticket status back to open, if it was resolved, and
if your CF is not set.
On 1/20/2011 7:13 PM, Jeff Blaine wrote:
Hi folks, I've hit another snag. Any help would be appreciated.
RT 3.8.7.
PROBLEM
=======
After submission of Modify.html (editing Basics) where I changed
2 things
FROM
Status: stalled
Classification: Non-Compliance
TO
Status: resolved
Classification: Foobar
The resulting log data generated from my callback (which is
Modify.html/Default) shows 'resolved' but shows the OLD value
for Classification, not the new one:
Jan 20 18:06:50 rtdev1 RT: DEBUG Status = 'resolved'
...
Jan 20 18:06:50 rtdev1 RT: DEBUG name = 'Classification'
val = 'Non-Compliance'
Note that the ticket is modified properly though. The values
on screen once the page updates are:
Status: resolved
Classification: Foobar
