Thanks for replying, Jesse. I can and will send a test from a blackberry. However, upgrading my version of RT is not practical. :(
--phess -----Original Message----- From: Jesse Vincent [mailto:[email protected]] Sent: Friday, January 21, 2011 10:55 AM To: Patrick Hess Cc: [email protected] Subject: Re: [rt-users] Base64 encoded emails unreadable I believe that this works in more recent RTs. Can you try sending a test message from a blackberry to [email protected], cced to me? Best, Jesse On Fri, Jan 21, 2011 at 10:52:56AM -0800, Patrick Hess wrote: > The entire content of emails, not just attachments, from BlackBerry devices > appears to be Base64 encoded. The issue that we're having is that RT-3.6.3 > is unable to detect that the message is encoded -- even though the > "Content-Transfer-Encoding header" is set to "base64" -- and therefore any > message from a BlackBerry is unreadable. > > I'm fairly certain that someone else has seen this problem and fixed it; I'm > hoping someone can give a recommendation to help with this. I am running > RT-3.6.3 on a RHEL4u5 x64 server with perl-5.8.5 using the > perl-5.8.5-36.RHEL4 RPM. > > --phess > --
