I installed RT-3.8.8 and am still seeing the same problem. I am using the RHEL4 sendmail-8.13.1-3.2.el4 RPM on an RHEL4 server. When I installed RT-3.8.8 I opted not to update the smrsh (rt-mailgate) from the 3.6.3 version that is currently running because there are two RT-3.6.3 running in Production mode on this server.
Is it possible that the problem lies partially, or wholly, in the mailgate application? --phess -----Original Message----- From: Jesse Vincent [mailto:je...@bestpractical.com] Sent: Friday, January 21, 2011 10:55 AM To: Patrick Hess Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Base64 encoded emails unreadable I believe that this works in more recent RTs. Can you try sending a test message from a blackberry to rt-b...@bestpractical.com, cced to me? Best, Jesse On Fri, Jan 21, 2011 at 10:52:56AM -0800, Patrick Hess wrote: > The entire content of emails, not just attachments, from BlackBerry devices > appears to be Base64 encoded. The issue that we're having is that RT-3.6.3 > is unable to detect that the message is encoded -- even though the > "Content-Transfer-Encoding header" is set to "base64" -- and therefore any > message from a BlackBerry is unreadable. > > I'm fairly certain that someone else has seen this problem and fixed it; I'm > hoping someone can give a recommendation to help with this. I am running > RT-3.6.3 on a RHEL4u5 x64 server with perl-5.8.5 using the > perl-5.8.5-36.RHEL4 RPM. > > --phess > --