I am aware of the CommandByMail extenstion and have been able to make it work as advertised...
But, is there a way to auto-resolve a ticket by simply sending an email to a specific address similar to the way that you can create and comment on a ticket by sending to a specific e-mail. Basically, sending email to <queue>-reso...@rt.blah with a line in the /etc/aliases file that would look like: <queue>-resolve: "|/etc/smrsh/rt-mailgate --queue <queue> --action resolve --url https://rt.blah"; Is this possible? Kurt Engle
