On Mon, Jan 24, 2011 at 01:31:15PM -0800, Kurt Engle wrote: > I am aware of the CommandByMail extenstion and have been able to make it > work as advertised... > > But, is there a way to auto-resolve a ticket by simply sending an email to > a specific address > similar to the way that you can create and comment on a ticket by sending > to a specific > e-mail. Basically, sending email to <queue>-reso...@rt.blah with a line in > the /etc/aliases > file that would look like: > > <queue>-resolve: "|/etc/smrsh/rt-mailgate --queue <queue> --action > resolve --url > https://rt.blah";
perldoc /opt/rt3/bin/rt-mailgate -kevin
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