--- El Vie 21/1/11, Ruslan Zakirov <[email protected]> escribió:
> De: Ruslan Zakirov <[email protected]> > Asunto: Re: [rt-users] ¿does request-tracker3.6 need restart apache2 often? > Para: "Jose Diaz" <[email protected]> > Cc: [email protected] > Fecha: Viernes 21 de Enero de 2011, 2:26 > Hi, > > You start debugging with logs. However, you better start > with > upgrading your RT instance to 3.8.8 at least. > > On Fri, Jan 21, 2011 at 2:09 AM, Jose Diaz <[email protected]> > wrote: > > Hi and thanks in advance. > > > > I just installed request-tracker3.6 in a debian lenny > server. > > > > It works perfect but today suddenly stopped to send > email to users when a new ticket is created. Even, when we > make a reply to requestor, the email is not sent. > > > > In the history of the ticket when its created as new, > the message which says that email outgoing was recorded is > not present. > > > > So after a very pain process, we restarted apache2: > > > > /etc/init.d/apache2 restart > > > > And RT started to send emails again. > > > > Is it normal? > > > > We read something about FastCGI but we are not pretty > clear. > > > > Do we have to restart the apache2 often ? > > > > Can we setup anything to avoid apache2 restart ? > > > > Thanks again. > > > > José. > > > > > > -- > > Lic. José Gregorio Díaz Unda. > > Asesor de Tecnologías de Información y > Comunicación. > > Tel.: 58.0412.5518085 > > Skype: xt4mhz > > Web: www.usb.ve - jgdu.blogspot.com > > > > > > > > > > -- > Best regards, Ruslan. > Hi Ruslan and thanks for the help. We started the research process to upgrade RT 3.6.7 to 3.8.8 Thanks a lot! José. -- Lic. José Gregorio Díaz Unda. Asesor de Tecnologías de Información y Comunicación. Tel.: 58.0412.5518085 Skype: xt4mhz Web: www.usb.ve - jgdu.blogspot.com
