Dear RT friends, Wonder why we still using mailing list. We could make use of simple forum software for this. >,<
> Date: Tue, 25 Jan 2011 06:53:29 -0800 > From: xt4...@yahoo.com > To: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] ¿does request-tracker3.6 need restart apache2 often? > > --- El Vie 21/1/11, Ruslan Zakirov <r...@bestpractical.com> escribió: > > > De: Ruslan Zakirov <r...@bestpractical.com> > > Asunto: Re: [rt-users] ¿does request-tracker3.6 need restart apache2 often? > > Para: "Jose Diaz" <xt4...@yahoo.com> > > Cc: rt-users@lists.bestpractical.com > > Fecha: Viernes 21 de Enero de 2011, 2:26 > > Hi, > > > > You start debugging with logs. However, you better start > > with > > upgrading your RT instance to 3.8.8 at least. > > > > On Fri, Jan 21, 2011 at 2:09 AM, Jose Diaz <xt4...@yahoo.com> > > wrote: > > > Hi and thanks in advance. > > > > > > I just installed request-tracker3.6 in a debian lenny > > server. > > > > > > It works perfect but today suddenly stopped to send > > email to users when a new ticket is created. Even, when we > > make a reply to requestor, the email is not sent. > > > > > > In the history of the ticket when its created as new, > > the message which says that email outgoing was recorded is > > not present. > > > > > > So after a very pain process, we restarted apache2: > > > > > > /etc/init.d/apache2 restart > > > > > > And RT started to send emails again. > > > > > > Is it normal? > > > > > > We read something about FastCGI but we are not pretty > > clear. > > > > > > Do we have to restart the apache2 often ? > > > > > > Can we setup anything to avoid apache2 restart ? > > > > > > Thanks again. > > > > > > José. > > > > > > > > > -- > > > Lic. José Gregorio Díaz Unda. > > > Asesor de Tecnologías de Información y > > Comunicación. > > > Tel.: 58.0412.5518085 > > > Skype: xt4mhz > > > Web: www.usb.ve - jgdu.blogspot.com > > > > > > > > > > > > > > > > > -- > > Best regards, Ruslan. > > > > Hi Ruslan and thanks for the help. > > We started the research process to upgrade RT 3.6.7 to 3.8.8 > > Thanks a lot! > > José. > > -- > Lic. José Gregorio Díaz Unda. > Asesor de Tecnologías de Información y Comunicación. > Tel.: 58.0412.5518085 > Skype: xt4mhz > Web: www.usb.ve - jgdu.blogspot.com > > >