On Mon, Jan 31, 2011 at 01:18:26PM +0300, Gregory Greafers wrote: > Kevin, > What is the correct > > > On Tue, 2011-01-25 at 14:50 -0500, Kevin Falcone wrote: > > On Tue, Jan 25, 2011 at 08:40:14PM +0200, Johannes Kullberg wrote: > > > We have an autoreply template that includes the ticket information. > > > The reply is all html > > > except the original requestors message that comes out plain text. > > > > > > I suspect the "Transaction->Content()" should be modified but how? I > > > have tried some solutions > > > found on this mailing list but no success. > > > > > > We have these enabled at RT_SiteConfig.pm > > > > > > Set($PreferRichText, yes); > > What is the valid option here? Set($PreferRichText ??, ?);
The documentation above it in the config files specified what to put
there.
-kevin
> Am looking into fixing this since we usually receive autoreplies with
> "this transaction appears to have no content"
> >
> > This isn't a valid value for PreferRichText
> >
> > > Set($TrustHTMLAttachments, 1);
> >
> > But neither of those affect outgoing mail anyway.
> >
> > > {$Transaction->Content()}
> >
> > I suspect you want Type => 'text/html' there
> >
> > -kevin
>
> --
> Regards,
>
> Gregory Okoth
> NOC Engineer
>
> Email:[email protected]
> Tel: (254 20) 360 0908
> Fax: (254 20)(254 20) 360 0001
>
>
>
>
>
>
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