Hi All, I have started getting this error with users who email in from one certain domain. Unless they are setup as users in RT then their emails bounce saying that I need to grant everyone Create or Reply to rights to the queue (which i have).
Can anyone please help me with the error. ed Nov 24 11:03:03 2010] [warning]: Encode::Guess failed: Empty string, empty guess; fallback to iso-8859-1 (/opt/rt/lib/RT/I18N.pm:412) [Mon Jan 31 09:55:38 2011] [crit]: User creation failed in mailgateway: Email address in use (/opt/rt/lib/RT/Interface/Email.pm:243) ed Nov 24 11:13:59 2010] [warning]: Encode::Guess failed: Empty string, empty guess; fallback to iso-8859-1 (/opt/rt/lib/RT/I18N.pm:412) [Mon Jan 31 09:55:39 2011] [warning]: Couldn't load user '[email protected]'.giving up (/opt/rt/lib/RT/Interface/Email.pm:329) ed Nov 24 11:13:59 2010] [warning]: Encode::Guess failed: Empty string, empty guess; fallback to iso-8859-1 (/opt/rt/lib/RT/I18N.pm:412) [Mon Jan 31 09:55:39 2011] [crit]: User '[email protected]' could not be loaded in the mail gateway (/opt/rt/lib/RT/Interface/Email.pm:243) ed Nov 24 11:15:44 2010] [warning]: Encode::Guess failed: Empty string, empty guess; fallback to iso-8859-1 (/opt/rt/lib/RT/I18N.pm:412) [Mon Jan 31 09:55:39 2011] [error]: RT could not load a valid user, and RT's configuration does not allow ed Nov 24 11:15:44 2010] [warning]: Encode::Guess failed: Empty string, empty guess; fallback to iso-8859-1 (/opt/rt/lib/RT/I18N.pm:412) for the creation of a new user for this email ([email protected]). CreateTicket (/opt/rt/lib/RT/Principal_Overlay.pm:309) You might need to grant 'Everyone' the right 'ReplyToTicket' for the queue test. (/opt/rt/lib/RT/Interface/Email.pm:243) Thanks Mark
