Hello, I am looking for a way to stop a user from receiving an email notification when they update a ticket by email. In other words, I would like to modify the Scrip
"On Correspond Notify Requestors and Ccs with template Correspondence" so if [email protected] is on the Cc list, they do not receive the notification back to them when they update a ticket by email. Would the best way to do this be creating a new Scrip with Custom Condition? Or is there a better workflow? Best regards, Fritz Mahnke
