On Thu, Feb 10, 2011 at 01:02:45PM -0600, Fritz Mahnke wrote: > Hello, I am looking for a way to stop a user from receiving an email > notification when they update a ticket by email. In other words, I > would like to modify the Scrip > > "On Correspond Notify Requestors and Ccs with template Correspondence" > > so if [email protected] is on the Cc list, they do not receive the > notification back to them when they update a ticket by email. > > Would the best way to do this be creating a new Scrip with Custom > Condition? Or is there a better workflow?
Sounds like you turned $NotifyActor in your config from the default of 0 to 1 and want to turn it back. -kevin
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