On Fri, Feb 11, 2011 at 10:30 PM, <[email protected]>wrote:
> Send RT-Users mailing list submissions to > [email protected] > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > or, via email, send a message with subject or body 'help' to > [email protected] > > You can reach the person managing the list at > [email protected] > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of RT-Users digest..." > > > Today's Topics: > > 1. Re: Unable to create ticket using self service portal > (Kenneth Crocker) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Fri, 11 Feb 2011 08:58:59 -0800 > From: Kenneth Crocker <[email protected]> > To: [email protected] > Subject: Re: [rt-users] Unable to create ticket using self service > portal > Message-ID: > <[email protected]> > Content-Type: text/plain; charset="iso-8859-1" > > Sandeep, > > You mention some permissions, but don't distinguish if they are Global or > Queue level. It could be the Queue allows it but the Global doesn't. Also, > if permissions are given via group an unprivileged user will not be able to > use those rights as an unprivileged user cannot be in a group. > > Kenn > LBNL > These are Global, on queue similar rights there for Everyone. When user tries to create ticket it displays following error. Sandeep On Thu, Feb 10, 2011 at 9:04 PM, Sandeep <[email protected]> wrote: > > Hi, > > > > I am using RT 3.8.7 on Centos 5.3. > > > > Authentication is through Active Directory. RT_Authen_external plugin is > > used. > > > > Authentication is working fine. When I try to create a ticket it says > > > > No permission to Display Ticket (No Detail) > > > > > > In RT_SiteConfig.pm > > > > require "/opt/rt3/local/plugins/RT- > > Authen-ExternalAuth/etc/RT_SiteConfig.pm"; > > Set($AutoCreate, {Privileged => 0}); > > > > Permissions are as follows > > > > Everyone : Create Ticket, comment on tickert, show queue, show ticket, > > > > Am I missing some thing. ? > > > > Thanks > > Sandeep > > > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > http://lists.bestpractical.com/pipermail/rt-users/attachments/20110211/42b3bbbb/attachment-0001.html > > > > ------------------------------ > > _______________________________________________ > RT-Users mailing list > [email protected] > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > End of RT-Users Digest, Vol 83, Issue 40 > **************************************** >
