Sandeep, It looks like you're using ExternalAuth. We also do that. We use LDAP and in LDAP there is a setting:
*Set($AutoCreateNonExternalUsers, 1);* Which allows those *not existing* as users to be added as new "Unprivileged" users and therefore gain those rights. Is there a setting like this for the ExternalAuth that you use? Kenn LBNL On Sun, Feb 13, 2011 at 9:17 PM, Sandeep <[email protected]> wrote: > > > On Fri, Feb 11, 2011 at 10:30 PM, < > [email protected]> wrote: > >> Send RT-Users mailing list submissions to >> [email protected] >> >> To subscribe or unsubscribe via the World Wide Web, visit >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> or, via email, send a message with subject or body 'help' to >> [email protected] >> >> You can reach the person managing the list at >> [email protected] >> >> When replying, please edit your Subject line so it is more specific >> than "Re: Contents of RT-Users digest..." >> >> >> Today's Topics: >> >> 1. Re: Unable to create ticket using self service portal >> (Kenneth Crocker) >> >> >> ---------------------------------------------------------------------- >> >> Message: 1 >> Date: Fri, 11 Feb 2011 08:58:59 -0800 >> From: Kenneth Crocker <[email protected]> >> To: [email protected] >> Subject: Re: [rt-users] Unable to create ticket using self service >> portal >> Message-ID: >> <[email protected]> >> Content-Type: text/plain; charset="iso-8859-1" >> >> Sandeep, >> >> You mention some permissions, but don't distinguish if they are Global or >> Queue level. It could be the Queue allows it but the Global doesn't. Also, >> if permissions are given via group an unprivileged user will not be able >> to >> use those rights as an unprivileged user cannot be in a group. >> >> Kenn >> LBNL >> > > > These are Global, on queue similar rights there for Everyone. > > When user tries to create ticket it displays following error. > > Sandeep > > On Thu, Feb 10, 2011 at 9:04 PM, Sandeep <[email protected]> >> wrote: >> > Hi, >> > >> > I am using RT 3.8.7 on Centos 5.3. >> > >> > Authentication is through Active Directory. RT_Authen_external plugin is >> > used. >> > >> > Authentication is working fine. When I try to create a ticket it says >> > >> > No permission to Display Ticket (No Detail) >> > >> > >> > In RT_SiteConfig.pm >> > >> > require "/opt/rt3/local/plugins/RT- >> > Authen-ExternalAuth/etc/RT_SiteConfig.pm"; >> > Set($AutoCreate, {Privileged => 0}); >> > >> > Permissions are as follows >> > >> > Everyone : Create Ticket, comment on tickert, show queue, show ticket, >> > >> > Am I missing some thing. ? >> > >> > Thanks >> > Sandeep >> > >> -------------- next part -------------- >> An HTML attachment was scrubbed... >> URL: < >> http://lists.bestpractical.com/pipermail/rt-users/attachments/20110211/42b3bbbb/attachment-0001.html >> > >> >> ------------------------------ >> >> _______________________________________________ >> RT-Users mailing list >> [email protected] >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> >> End of RT-Users Digest, Vol 83, Issue 40 >> **************************************** >> > >
