On Thu, Feb 17, 2011 at 10:35:58AM -0000, Peter Nugent wrote: > Hi all, > > > > I'm running RT 3.8.7 on Ubuntu 10.04 for a couple of months now so am > fairly comfortable with > the basics. I'd like to be able to record requestor info in custom fields > with a ticket so > that when an engineer is assigned the ticket this info can be part of the > summary mailed to > them. > > > > I've read that I can do this via a scrip and already have custom fields > being set to default > values but I can't figure out what objects(Is this the correct term?) to > set my user info > custom field to? > > > > What I'm asking is pretty much the same as here > [1]http://www.gossamer-threads.com/lists/rt/users/98591 but I rather not > use the callbacks > just yet - I'd like to get my head around scrips and objects/variables > first. > > > > I found the code below and modified it slightly I can't remember its > original function or > where I found it for that matter but it was similar to what I was after - > I think! > Unfortunately I'm not getting anything stored in the Custom Field
You should be checking the return values of AddValueForObject.
my ($ok, $msg) = $CF_Obj etc etc
also, review docs/templates.pod for more about what info you can get
at in Templates
-kevin
> my $T_Obj = $self->TicketObj;
>
> my $requestor_address = $T_Obj->RequestorAddresses;
>
> my $cf_value;
>
> my $CF_Obj = RT::CustomField->new($self->CurrentUser);
>
> my $cf_name = "CSM Name"; #change this to the CF name
>
>
>
> $requestor_address =~ /(^.+)@([^\.].*\.[a-z]{2,}$)/;
>
> $cf_name = $1
>
> $CF_Obj->LoadByName( Name => $cf_name,);
>
> $RT::Logger->debug( "Loaded \$CF_Obj->Name = ". $CF_Obj->Name() ."\n" );
>
> $CF_Obj->AddValueForObject( Object => $self->TicketObj,Content =>
> $cf_value, );
>
> return 1;
>
>
>
>
>
> Can someone point me in the right direction is the code I'm using even
> close?
>
>
>
> Thanks in advance and let me know if you need more info,
>
> Peter
>
>
>
>
>
> Peter Nugent | Technical Director | +353 (0) 45-531262 | +353 (0)
> 45-940522
>
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> References
>
> Visible links
> 1. http://www.gossamer-threads.com/lists/rt/users/98591
> 2. mailto:[email protected]
> 3. http://www.hetg.ie/
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