Hi Kevin, Thanks for replying so quickly I've read docs/templates.pod and now have the requestor email address in the being returned in the mail. I'm not so hot on the code though I just copied, pasted and swopped a few obvious variables. I'm a bit lost when you say
"You should be checking the return values of AddValueForObject. my ($ok, $msg) = $CF_Obj etc etc" How do I even start to go about doing that? I've started to try teach myself some basic Perl am I on the right track? Thanks again, Peter Peter Nugent | Technical Director | +353 (0) 45-531262 | +353 (0) 45-940522 Leinster Mills | Osberstown | Naas | Co. Kildare | Ireland | mailto:[email protected] | http://www.hetg.ie -------------------------------------------------------------------------- Hibernia Computer Services (KILDARE) T/A Hibernia Evros Technology Group Registered in Ireland No. 425932 Registered Office: Block G, Cherrywood Science & Technology Park, Loughlinstown, Co. Dublin -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Kevin Falcone Sent: 17 February 2011 15:52 To: [email protected] Subject: Re: [rt-users] Recording user/requestor attributes in ticket custom fields On Thu, Feb 17, 2011 at 10:35:58AM -0000, Peter Nugent wrote: > Hi all, > > > > I'm running RT 3.8.7 on Ubuntu 10.04 for a couple of months now so am fairly comfortable with > the basics. I'd like to be able to record requestor info in custom fields with a ticket so > that when an engineer is assigned the ticket this info can be part of the summary mailed to > them. > > > > I've read that I can do this via a scrip and already have custom fields being set to default > values but I can't figure out what objects(Is this the correct term?) to set my user info > custom field to? > > > > What I'm asking is pretty much the same as here > [1]http://www.gossamer-threads.com/lists/rt/users/98591 but I rather not use the callbacks > just yet - I'd like to get my head around scrips and objects/variables first. > > > > I found the code below and modified it slightly I can't remember its original function or > where I found it for that matter but it was similar to what I was after - I think! > Unfortunately I'm not getting anything stored in the Custom Field You should be checking the return values of AddValueForObject. my ($ok, $msg) = $CF_Obj etc etc also, review docs/templates.pod for more about what info you can get at in Templates -kevin > my $T_Obj = $self->TicketObj; > > my $requestor_address = $T_Obj->RequestorAddresses; > > my $cf_value; > > my $CF_Obj = RT::CustomField->new($self->CurrentUser); > > my $cf_name = "CSM Name"; #change this to the CF name > > > > $requestor_address =~ /(^.+)@([^\.].*\.[a-z]{2,}$)/; > > $cf_name = $1 > > $CF_Obj->LoadByName( Name => $cf_name,); > > $RT::Logger->debug( "Loaded \$CF_Obj->Name = ". $CF_Obj->Name() > ."\n" ); > > $CF_Obj->AddValueForObject( Object => $self->TicketObj,Content => > $cf_value, ); > > return 1; > > > > > > Can someone point me in the right direction is the code I'm using even close? > > > > Thanks in advance and let me know if you need more info, > > Peter > > > > > > Peter Nugent | Technical Director | +353 (0) 45-531262 | +353 (0) > 45-940522 > > Leinster Mills | Osberstown | Naas | Co. Kildare | Ireland | [2][email protected] | > [3]www.hetg.ie > > > > > ---------------------------------------------------------------------- > ------------------------ > > Hibernia Computer Services (KILDARE) T/A Hibernia Evros Technology Group Registered in Ireland > No. 425932 > Registered Office: Block G, Cherrywood Science & Technology Park, > Loughlinstown, Co. Dublin > > > > > > References > > Visible links > 1. http://www.gossamer-threads.com/lists/rt/users/98591 > 2. mailto:[email protected] > 3. http://www.hetg.ie/
