On Wed, Feb 16, 2011 at 04:23:32PM -0800, Lee Hughes wrote: > I've seen lots of requests for this in the archives but couldn't > find an easy solution. I'm looking for the TicketSQL syntax to only > show tickets where the LastUpdatedBy is not an RT user; i.e., the > ticket has been updated by an external party and therefore needs our > attention. > > Any help or ideas are greatly appreciated.
Unfortunately, there isn't syntax for that in TicketSQL I customize my searches to display the LastUpdateBy and Told columns, but I also get email about updates so I know when I need to reply. -kevin
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