Hi guys, I'm running v8.8.7.
I have got 8 Queues set up, with scrips & templates set at the Global level. However, one of these Queues is an exception to the rule and I don't want the Global scrips/templates to apply to this one. I have already set up specific scrip & template for this one Queue, however, the Global ones also apply so I get a double up of "Autoreply" messages. I thought of creating individual scrips/templates for each of the remaining 7 Queues, but this solution would require quite a bit of set up and maintenance work, when all I want to do is disable the Global for the one Queue. Question: Is it possible to have one Queue as an exception to the application of Global scrips and templates? If so, how can this be achieved? Kind regards Jo Jo Keown, MBusAdmin(Mgt), PNA IS Business Analyst Colorado Group Ltd 100 Melbourne Street South Brisbane QLD 4101 Ph: +61 7 3877 3399 Mobile: 0402 697 351 Email: [email protected]<mailto:[email protected]> [cid:[email protected]]<http://www.dianaferrari.com.au/>[cid:[email protected]]<http://www.williamstheshoemen.com.au/>[cid:[email protected]]<http://www.colorado.com.au/>[cid:[email protected]]<http://www.jag.com.au/>[cid:[email protected]]<http://www.mathers.com.au/> [cid:[email protected]]<http://www.fusioncard.com.au/> Sign up to FUSION<http://www.fusioncard.com.au/> now for special member offers at 5 of Australia's leading fashion brands. [cid:[email protected]] Become an exclusive Fusion member of 5 of Australia's leading apparel & footwear brands - click here<http://www.fusioncard.com.au/> or type http://www.fusioncard.com.au/ into your browser. ____________________________________________________________________________________________________________ This email and any attachments are confidential and intended for use by the addressee only. If you are not the intended recipient, please delete it and destroy any copies. No part of this email may be reproduced, adapted or transmitted without the written permission of the owner of the copyright or other intellectual property in it. COLORADO group does not accept liability for loss or damage caused by this email, for example by a computer virus or arising from data corruption, delay, interruption, unauthorised access or any other thing. ____________________________________________________________________________________________________________
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