One of two ways: Create a blank template for that queue with the same name as the global template. Then RT will just "do nothing" for that queue.
Alternatively, you could enable this widely-used RT extension to disable/enable templates on a queue level: https://github.com/tbrumm/RT-Extension-QueueDeactivatedScrips. Kind regards, Nicôle ---------------------------------------------------------------------- Message: 1 Date: Mon, 21 Feb 2011 10:34:23 +1000 From: Joanne Keown <[email protected]> To: "[email protected]" <[email protected]> Subject: [rt-users] Global Scrips & Templates - with 1 Queue Exception Message-ID: <0f5fc019e0cdf3459ee1b8d44e8507274543874...@bne-exch.coloradogroup.com.au> Content-Type: text/plain; charset="us-ascii" Hi guys, I'm running v8.8.7. I have got 8 Queues set up, with scrips & templates set at the Global level. However, one of these Queues is an exception to the rule and I don't want the Global scrips/templates to apply to this one. I have already set up specific scrip & template for this one Queue, however, the Global ones also apply so I get a double up of "Autoreply" messages. I thought of creating individual scrips/templates for each of the remaining 7 Queues, but this solution would require quite a bit of set up and maintenance work, when all I want to do is disable the Global for the one Queue. Question: Is it possible to have one Queue as an exception to the application of Global scrips and templates? If so, how can this be achieved? 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