On Tue, 22 Feb 2011 11:35:42 -0500 Kevin Falcone wrote: > On Tue, Feb 22, 2011 at 04:05:19PM +0100, Nicolas GUIOT wrote: > > On Tue, 22 Feb 2011 13:31:29 +0000 > > Dominic Hargreaves wrote: > > > > > On Tue, Feb 22, 2011 at 08:23:36AM -0500, Kevin Falcone wrote: > > > > On Tue, Feb 22, 2011 at 09:26:30AM +0100, Nicolas GUIOT wrote: > > > > > high bit characters, anything other than letters or numbers > > > But again, there have been many bugfixes on that code since 3.8.7 > > > Does this still happen if you remove your signature temporarily? > > > > > > If all you want to do is Resolve a ticket, click on Basics and > > > resolve it there, you'll skip the Comment screen. That should > > > help until you can test coming up to a newer version. > > > > OK, I made both tests : > > - If I go to basics, and set the state to "Resolved", only the > > right scrip is triggered. > > - If I remove my signature in the editor, then "Resolve", agin, > > only the resolve scrip is triggered. > > This points to an encoding bug in the RichText editor > If you change to the plain text editor and leave your Signature on, > does it still trigger a comment? > > > --> The problem must be within the signature. > > FYI, it looks like this : > > > > Nicolas GUIOT > > My Company - My Unit > > My Adresss/Location - street > > 12345 CITY - COUNTRY > > Tel : (+00) 1 22 33 44 55 > > Fax : (+00) 1 22 33 44 55 > > Do any of those elided lines contain 8bit characters? I think there > was an open bug about someone whose name contained ë and the rich text > editor escaping that in a way that RT didn't handle properly. > > -kevin
OK, I switched to plain text editor, kept my signature, and everything is OK. Source of the problem seems to be the Rich Text editor. I tried to change my signature: 1 line, then 2,3,4,5,6 lines : everything is OK. Back to my original signature, then error again. And no, my signature has only "basic" character, no accent, anything. In my signature, I have 167 characters (according to wc -m), small and big letters, numbers and the following signs : -./:+() Nicolas
