They do not have the 'Configuration' option under RTFM. When this group of users clicks on the RTFM link on the Left Hand menu, they only see the options "Overview", "Articles" and "Topics". I have assigned them the 'Admin Class' and the 'Admin Topics' but they still do not see the 'Configuration' option when they click on RTFM from the main Left Hand side menu items.
Thanks, -kurt From: "Kevin Falcone" <[email protected]> To: [email protected] Sent: Friday, February 25, 2011 10:39:47 AM Subject: Re: [rt-users] RTFM - Topics On Fri, Feb 25, 2011 at 10:11:58AM -0800, Kurt Engle wrote: > Sorry, I am sure my lack of an explanation has to do with my lack of > understanding of the > rights structure within RTFM. > > When they click on "Topics", they have the ability to > 'Browse by Topic', but not the ability to create a new topic. This group of > users will be > administering RTFM for a given class and they need to be able to organize > their articles under > their Class which means they need to be able to create a 'Topics' tree under > the class without > being granted the 'superuser' right. So, if they're admins, they need to be able to navigate Configuration -> RTFM -> Classes -> pick a class -> Topics > This group does have the rights to extract and add articles to Classes and > Topics that have > been created by the 'superuser'. They just don't have the rights/ability to > create new > 'Topics' to place their articles under. > > Hope that helps, > > Kurt > > ---------------------------------------------------------------------------------------------- > > > From: "Kevin Falcone" <[email protected]> > To: [email protected] > Sent: Friday, February 25, 2011 9:38:58 AM > Subject: Re: [rt-users] RTFM - Topics > > On Fri, Feb 25, 2011 at 09:30:35AM -0800, Kurt Engle wrote: > > Ok, let me see if I can describe what I would like to have happen here with > > RTFM. > > > > I have a group of users ( group is called 'SIS') that I would like to > > provide privileges > for > > them to admin a RTFM class. ie... I have a class called 'Student Info > > Services'. I would > like > > to have this group of users be able to create 'Topics' within this class > > and add articles > to > > the 'Topics' that they have created. Inside RTFM, I have assigned the 'SIS' > > group all of > the > > rights available. > > > > Currently, I as 'superuser', have to create the class, which is not a > > problem, but I also > have > > to create the 'Topics' within that class, which is a problem. Once I have > > created the > Class > > and the Topic tree, my 'SIS' group of users can add articles without any > > restrictions. > > > > I hope that helps, please let me know if I need to provide more > > information. > > I still don't understand what they can't do. Do they not get the > Topics link, do they get the Topics link and can't create them? > These are very different problems and you're not differentiating. > > -kevin > > -- > -kurt -- -kurt
