Greetings! I've created a separate queue in our existing RT system, scrips and templates. It all appears to be working well, except that when a user send an email to the specific queue, such users receives duplicate email notifications: one, from the original queue (helpdesk) and the other, from the new one (facilities). The same thing happens when the request is closed.
Can you please point me on the right direction, to which file I need to modify and add some kind of exception? Thanks a bunch. -- Walk in faith! Alberto Vazquez-Dzul Email: [email protected] Mobile: (805) 444-0835 GVoice: (805) 768-4798
