Why did you create scrips? Have you read the following? http://requesttracker.wikia.com/wiki/Template#What_if_I_want_to_override_a_global_template_for_one_of_my_queues.3F
Probably now you have global notification scrips and queue specific scrips. RT still runs global and users get two emails. On Wed, Mar 2, 2011 at 7:06 PM, Alberto Vazquez <[email protected]> wrote: > Greetings! > > I've created a separate queue in our existing RT system, scrips and > templates. It all appears to be working well, except that when a user send > an email to the specific queue, such users receives duplicate email > notifications: one, from the original queue (helpdesk) and the other, from > the new one (facilities). The same thing happens when the request is > closed. > > Can you please point me on the right direction, to which file I need to > modify and add some kind of exception? > > Thanks a bunch. > > -- > Walk in faith! > Alberto Vazquez-Dzul > Email: [email protected] > Mobile: (805) 444-0835 > GVoice: (805) 768-4798 > -- Best regards, Ruslan.
