Hi List,
we are running the RT 3.6.7 on a debian 5.
If a tries to open a ticket via mail and is not allowed to (because of
configured restrictions) he receives a mail with the following text:
*********
Subject: Could not load a valid user
RT could not load a valid user, and RT's configuration does not allow
for the creation of a new user for your email.
*******
which is what we want. But what disturbs us is that for this kind of
email there is no sender:
logfile says:
Mar 15 12:47:48 servername postfix/qmgr[2004]: 18083FB0FF: from=<>,
size=3589, nrcpt=1 (queue active)
While with usual ticket mail traffic it should look like this:
Mar 15 12:48:40 servername postfix/qmgr[2004]: 81754FB0FF:
from=<[email protected]>, size=2517, nrcpt=1 (queue
active)
Is this on purpose? Is there a way to fill the from= ?
Thanks for you help.
Regards
Violetta
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